Shipping policy

COMFORT DAILY – SHIPPING POLICY

Last Updated: August 2026

At Comfort Daily, we are committed to delivering your order safely and efficiently. Please read our Shipping Policy carefully before placing an order.

1. SHIPPING AREAS

We currently ship nationwide within South Africa.

At this time, we do not offer international shipping.

2. SHIPPING PARTNER

All orders are shipped via Aramex Store-to-Door, one of South Africa's trusted courier services.

Once your order has been dispatched, you will receive a tracking number via email or SMS (where applicable).

3. PROCESSING TIMES

Orders are processed within 1–2 business days after payment has been successfully received.

Orders are processed during normal business hours:

Monday – Friday

09:00 – 17:00 (SAST)

Orders placed on weekends or public holidays will be processed on the next business day.

4. DELIVERY TIMES

Estimated delivery time is:

8–11 business days from the date your order has been dispatched.

Please note that delivery times are estimates only and may vary depending on your location and courier operations.

Remote or outlying areas may experience longer delivery times.

5. SHIPPING COSTS

Shipping costs (if applicable) will be calculated and displayed at checkout before payment is completed.

From time to time, Comfort Daily may offer free shipping promotions.

6. ORDER TRACKING

Once your order has been dispatched, you will receive tracking information (where available) so you can monitor the progress of your delivery.

If you have not received your tracking information within 3 business days after placing your order, please contact us.

7. DELIVERY DELAYS

While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

  • Courier operational delays

  • Severe weather conditions

  • Public holidays

  • High shipping volumes

  • Industrial action or strikes

  • Road closures or transport disruptions

  • Incorrect or incomplete delivery information

  • Events of force majeure

Comfort Daily is not responsible for delays caused by Aramex or any circumstances beyond our reasonable control.

Delivery dates are estimates only and are not guaranteed.

8. INCORRECT DELIVERY INFORMATION

Customers are responsible for providing accurate shipping information.

Comfort Daily shall not be responsible for delays, failed deliveries or additional courier charges resulting from:

  • Incorrect addresses

  • Incomplete addresses

  • Incorrect postal codes

  • Incorrect contact numbers

  • Failure to be available to receive delivery

If a parcel is returned to us due to incorrect delivery information, additional shipping charges may apply before the order is resent.

9. FAILED DELIVERY ATTEMPTS

If delivery cannot be completed because the recipient is unavailable or the courier is unable to access the delivery location, Aramex may attempt re-delivery or contact you to arrange an alternative delivery.

Any additional charges imposed by the courier for repeated delivery attempts may be the customer's responsibility.

10. LOST OR STOLEN PARCELS

If your parcel appears to be lost in transit, please contact us as soon as possible.

We will work with Aramex to investigate the shipment.

Comfort Daily is not responsible for parcels that have been confirmed as successfully delivered to the address provided by the customer.

11. DAMAGED PARCELS

If your parcel arrives visibly damaged, please notify us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photographs of the packaging

  • Clear photographs of the damaged product

  • Photographs of the courier label

We will investigate the matter and assist where appropriate.

12. ORDER CHANGES OR CANCELLATIONS

Once an order has been processed or dispatched, it may no longer be possible to change or cancel it.

If you need to make changes, please contact us as soon as possible after placing your order.

13. CONTACT US

If you have any questions regarding shipping, please contact us:

Comfort Daily

📧 supportassistance01@gmail.com

Business Hours

Monday – Friday

09:00 – 17:00 (SAST)

We aim to respond to all enquiries within 2 business days.

Legal Notice

This Shipping Policy is governed by the laws of the Republic of South Africa. While Comfort Daily takes reasonable care to ensure orders are processed and dispatched promptly, we are not liable for delivery delays caused by third-party courier services, adverse weather, public holidays, force majeure events, or other circumstances beyond our reasonable control. Nothing in this policy excludes or limits any rights that consumers may have under the Consumer Protection Act 68 of 2008 or any other applicable South African law.