Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at supportassistance01@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at supportassistance01@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mfundomtshali88@gmail.com.

COMFORT DAILY – RETURNS & REFUNDS POLICY

Last Updated: August 2026

At Comfort Daily, we want you to shop with confidence. This Returns & Refunds Policy has been designed to comply with the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA") of South Africa.

Nothing in this policy limits or excludes any rights you are entitled to under South African law.

1. 30-DAY RETURNS

We offer a 30-day return period from the date your order is delivered.

To qualify for a voluntary return, your item must:

  • Be unused and in its original condition.

  • Not have been worn inside footwear.

  • Not have been trimmed, cut, modified or altered.

  • Be returned in its original packaging where reasonably possible.

  • Include all original inserts, accessories and packaging.

  • Be accompanied by valid proof of purchase.

All returned products are inspected before a refund or exchange is approved.

Comfort Daily reserves the right to refuse any voluntary return that does not meet these requirements.

2. HYGIENE POLICY

Foot insoles are considered personal-use products.

For hygiene and customer safety reasons, we cannot accept returns or exchanges for products that have:

  • Been worn.

  • Been inserted into shoes and used.

  • Been trimmed or cut.

  • Been modified in any way.

  • Become dirty, damaged or contaminated.

  • Developed odours or visible wear.

This restriction does not affect your rights under the Consumer Protection Act if the product is defective.

3. CHANGE OF MIND RETURNS

If you change your mind after receiving your order, you may return the item within 30 calendar days, provided that:

  • The product remains unused.

  • The packaging is substantially intact.

  • The product is in resalable condition.

For approved change-of-mind returns:

  • Customers are responsible for all return shipping costs.

  • Original shipping charges are not refundable.

  • Refunds are issued only after the returned item passes inspection.

  • Where permitted by law, Comfort Daily may deduct a reasonable amount if the product has been handled beyond what is necessary to inspect it.

4. DEFECTIVE PRODUCTS

In accordance with Section 56 of the Consumer Protection Act, if your product is defective, unsafe or fails to meet acceptable quality standards within six (6) months of delivery, you may choose one of the following remedies:

  • Repair

  • Replacement

  • Full Refund

Where a defect is confirmed, Comfort Daily will cover reasonable return shipping costs.

The statutory warranty does not cover damage resulting from:

  • Improper trimming.

  • Incorrect installation.

  • Misuse or abuse.

  • Failure to follow instructions.

  • Accidental damage.

  • Negligence.

  • Commercial use.

  • Unauthorized modifications.

  • Normal wear and tear.

5. DAMAGED OR INCORRECT ORDERS

If your parcel arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • Clear photographs of the product.

  • Photographs of the packaging.

  • Photographs of the courier label.

Once verified, we will arrange an appropriate resolution.

6. HOW TO REQUEST A RETURN

Please email:

📧 supportassistance01@gmail.com

Include the following information:

  • Full Name

  • Order Number

  • Contact Number

  • Reason for Return

  • Photos (if applicable)

Please wait for return instructions before sending any item back.

Unauthorized returns may be refused.

7. REFUNDS

Once your returned product has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds are processed to your original payment method.

  • Please allow 5–10 business days for your bank or payment provider to complete the refund.

  • Shipping fees are non-refundable unless required by South African law.

Refunds may be refused if:

  • The product has been used.

  • The insoles have been trimmed.

  • The product has been intentionally damaged.

  • The returned item is incomplete.

  • The item was not purchased directly from Comfort Daily.

8. EXCHANGES

We offer exchanges for eligible unused products, subject to stock availability.

Customers requesting exchanges for reasons other than a supplier error are responsible for return shipping costs.

If your requested replacement is unavailable, we may offer a refund or store credit.

9. NON-RETURNABLE ITEMS

Unless required by law, the following items cannot be returned:

  • Used foot insoles.

  • Trimmed or customised insoles.

  • Products damaged through misuse.

  • Products showing excessive wear.

  • Clearance or final sale items.

  • Gift cards.

  • Digital products.

  • Products missing original components.

10. FRAUD PREVENTION

To protect both our customers and our business, Comfort Daily reserves the right to refuse returns where we reasonably believe:

  • Fraudulent activity has occurred.

  • False or altered proof of purchase has been provided.

  • The returned product is not the original item supplied.

  • The product has been intentionally damaged.

  • The returns policy is being abused through repeated excessive returns.

Nothing in this section limits any rights granted under the Consumer Protection Act.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by South African law, Comfort Daily shall not be liable for:

  • Indirect or consequential damages.

  • Loss of income.

  • Loss of profits.

  • Business interruption.

  • Damage resulting from improper use of the product.

  • Failure to follow fitting, trimming or care instructions.

Comfort Daily's total liability shall not exceed the purchase price paid for the product, except where otherwise required by law.

12. PRODUCT FIT & COMFORT DISCLAIMER

Comfort Daily insoles are designed to improve everyday comfort and support.

However:

  • Comfort levels may vary between individuals.

  • Adjustment periods differ from person to person.

  • We recommend gradually increasing wear time over several days.

  • Our insoles are not intended to diagnose, treat, cure or prevent any medical condition.

  • Customers experiencing persistent or severe foot pain should seek advice from a qualified healthcare professional.

13. CONTACT US

If you have any questions regarding this Returns & Refunds Policy, please contact us.

Comfort Daily

📧 supportassistance01@gmail.com

Business Hours

Monday – Friday

09:00 – 17:00 (SAST)

We aim to respond to all enquiries within 2 business days.

Legal Notice

This Returns & Refunds Policy is governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002. Where any provision of this policy conflicts with applicable law, the relevant legislation will prevail, and the remainder of this policy shall remain in full force and effect.